Frequently Asked Questions

All products are Steam keys delivered automatically, and can be viewed and accessed under the Orders tab on our website. We also e-mail you when the status of your order changes.

Delivery is automatic and usually takes a few minutes after the payment is confirmed. Orders paid with wallet balance start right away; card and PIX orders start as soon as the payment is confirmed.

All our keys are global (region free): they can be activated on a Steam account from any country.

Most games do: once the key is activated, the game is added to your Steam library. Some games are marked by Steam as Profile Features Limited: they don't appear in certain profile showcases and don't contribute to global achievement or game collector counts until Steam lifts the limit. Use the Hide Profile Features Limited filter on the home page to see only games without this limit; the order page also flags these games.

Open the Steam client and go to Games > Activate a Product on Steam, then paste the key. You can also activate it on the Steam product activation page.

Please open a support ticket with the order and the error shown by Steam. We usually reply within 24 hours, and if the key is invalid we replace it or return its amount to your wallet. Keys already activated on a Steam account cannot be refunded. If a key could not be delivered at all, its amount is returned to your wallet automatically. See our refund policy.